LEAD MANAGEMENT

MC Vendor Hub Advanced Enquiry Management
Advanced Enquiry Management in MC Vendor Hub is a smart system that helps vendors capture, track, and convert every enquiry into sales opportunities. Instead of losing potential customers, MC Vendor Hub makes sure every enquiry is properly recorded, followed up, and closed on time.
It is designed for vendors who want to save time, stay organized, and improve customer satisfaction.
Key Features of MC Vendor Hub Advanced Enquiry Management
1. Create Enquiries Manually
      > Add enquiries received from Walk-ins, Referrals, Local Inquiries, or Offline events directly into MC Vendor Hub.
This ensures you build your customer list even without online sources.
2. Enquiry Capture Automation
       > Automatically capture enquiries from Websites, User apps, Social media, and Ads.
No more missed opportunities—every interested customer is saved in the system.
3. Enquiry Scoring & Qualification
      > Prioritize your work by assigning scores to enquiries based on:
            * Customer interest
            * Location
            * Buying behavior
Focus more on customers who are most likely to convert.
4. Enquiry Segmentation
     > Organize enquiries into groups such as:
           * By type
           * By area
           * By service need
           * By interest
This allows vendors to send targeted offers, promotions, and updates to the right group of people.
5.  Follow-up Scheduling & Reminders
      > Plan automatic follow-ups through:
            * SMS
            * WhatsApp
            * Calls
No enquiry will be forgotten—MC Vendor Hub sends reminders to vendors and staff to take timely action.
6. Real-Time Customer Updates (User App)
      > Whenever an enquiry status changes—such as:
            * Allotted
            * Quotation Created
            * Gate Pass Generated
            * Quoted
            * Closed
The customer instantly gets notified through the MC Vendor Hub User App, building trust and keeping them informed.
7. CRM Integration
      > Easily integrate all enquiries into your CRM system for:
             * Centralized records
             * Seamless updates
             * Better tracking
8. Analytics & Reporting
      > Track important performance data such as:
             * Which sources bring the most enquiries
             * Team efficiency and response rate
             * Conversion performance
Vendors get clear insights to make better business decisions.
9. Team Collaboration Tools
      > MC Vendor Hub allows you to:
            * Share enquiries with staff
            * Add notes and updates
            * Assign tasks to team members
Everyone stays connected and no enquiry slips through.
Benefits for Vendors
      > Capture every customer enquiry (online + offline)
      > Improve conversion rates with smart scoring & segmentation
      > Save time with automation and reminders
      > Build stronger customer trust with real-time updates
      > Increase overall sales and business growth
With MC Vendor Hub Advanced Enquiry Management, vendors move from manual, time-consuming methods to a smart, automated, and efficient system that guarantees success.